Returns, Cancellation & Refund Policy

Last updated: 28 May 2026

Order cancellation

Orders can be cancelled before dispatch for a full refund. Once an order has been dispatched it cannot be cancelled, but it may be eligible for return as below.

Returns

• Returns are accepted within 7 days of delivery for products that are damaged in transit, defective, or not as described.
• The product must be unused, in original packaging with all accessories and the invoice.
• Report issues to our support email with photos within 48 hours of delivery for damaged/defective items.

Non-returnable cases

Products with used/installed ink or consumables, or damage caused by misuse, are not eligible for return.

Refunds

• Approved refunds are processed to the original payment method within 5-7 business days of the returned item being received and inspected.
• Refund timelines after our processing depend on your bank/payment provider.

Manufacturer warranty

Products carry the manufacturer's standard warranty. Warranty claims after the return window are handled through the manufacturer's authorised service network.

Review these terms with your operations before going live so they match what you can actually honour.